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AI Agent Development for Controlled Workflow Automation
We build AI agents that complete multi-step tasks across your tools and systems—so work moves faster with clear controls, approvals, and auditability.
Designed and implemented by a software house focused on production delivery.
When Businesses Need AI Agents
AI agents are a strong fit when automation requires reasoning, tool usage, and multiple steps—not just rules.
Workflows span multiple tools (CRM, support desk, billing, internal systems)
Tasks require checking context, applying logic, and taking actions in sequence
Teams lose time on repetitive operational steps (triage, updates, handoffs, follow-ups)
You need controlled automation with approvals and an audit trail
You want an internal agent to assist employees across standard operating procedures
What We Build
AI agents are workflow executors that interact with systems through tools and APIs—not just chat interfaces.
Tool-Using Agents (API + System Actions)
- •Agents that read/write data via APIs and internal services
- •Task execution across systems (create tickets, update records, trigger workflows)
- •Structured actions with predictable outputs
Workflow Agents for Operations
- •Triage, routing, and follow-ups based on your business rules
- •Case handling workflows with steps, checks, and status updates
- •Operational automation that reduces manual handoffs
Support & Service Agents
- •Agents that assist teams by drafting responses and performing actions
- •Escalation rules, human handoff, and consistent response structure
- •Resolution workflows aligned to your support process
Internal Productivity Agents
- •Agents that help employees complete tasks faster (search, summarize, update)
- •Guided workflows for onboarding, approvals, reporting, and coordination
- •Role-based behavior aligned to permissions and responsibilities
Where AI Agents Typically Plug In
CRM and sales workflows
Support desk triage and ticket routing
Internal admin panels and ops tools
Finance approvals and status updates
Custom internal APIs and databases
What Makes an Agent Production-Ready
The difference between a demo agent and a production agent is control, safety, and measurable performance.
Tool permissions: what the agent can and can't do
Approval gates: human-in-the-loop for high-impact actions
Auditability: action logs, decisions, and workflow history
Safe fallbacks: defaults when inputs are unclear or tools fail
Timeouts and limits: prevent runaway steps and repeated failures
Regression testing: keep workflows stable as you iterate and expand
How Our Engagement Works
We design agents as workflow systems—not just prompts.
Workflow Mapping & Ownership
Define the process owner, success criteria, risks, and operational constraints.
Tooling & Integration Plan
Identify the APIs/tools the agent will use and define permissions and boundaries.
Agent Prototype (Validation)
Validate task completion rate, failure modes, and operational cost early.
Build & Implementation
Implement the agent, action framework, and controls for real usage.
Rollout & Iteration
Deploy in phases, monitor outcomes, and improve based on real signals.
What You Receive
Deliverables vary by scope, but typically include:
Workflow definition, agent boundaries, and execution plan
Tool/API integration plan with role-based permissions
Agent prototype demonstrating task completion reliability
Guardrails, approvals, audit logging, and failure handling
Rollout plan with measurable success metrics
Frequently Asked Questions
Common questions about AI Agent Development
How is an AI agent different from a chatbot?
A chatbot answers questions. An AI agent completes tasks by using tools and APIs—executing multi-step workflows with controls and approvals.
Can agents work with our existing systems?
Yes. We design agents to integrate with your current product and internal systems through APIs and secure access controls.
How do you prevent agents from taking risky actions?
We define strict boundaries, role-based permissions, approval steps, and audit logs—so actions are controlled and traceable.
Do you build multi-agent systems?
Yes, when it's necessary. We recommend the simplest reliable design first, then scale complexity only if required.
Your Vision, Our Expertise
Tell us about your needs, and we’ll build the right solution for you.
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- Dedicated Development Team
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- AI Development
- Code Audit
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- AI Consulting
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- Generative AI Development
- Web Development
- Code Audit
- IT Consulting
- Managed IT Services
- Mobile App Development
- Code Audit
- IT Consulting
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- Code Audit
- IT Consulting
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- Hire Developers
- Business Digitalization
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- Legacy Software Modernization
- Application Modernization
- Business Digitalization
- CRM Development
- ERP Software Development
- Business Intelligence Consulting
- Legacy Software Modernization
- Application Modernization
- Business Digitalization
- CRM Development
- ERP Software Development
- Business Intelligence Consulting
- Legacy Software Modernization
- Application Modernization
- Business Digitalization
- CRM Development
- ERP Software Development
- Business Intelligence Consulting
- Legacy Software Modernization
- Application Modernization
- Business Digitalization
- CRM Development
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- Business Intelligence Consulting
- Legacy Software Modernization
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- Business Digitalization
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